Instantly report and heal device issues, without disturbing the user
Self Care app executes a solution as soon as an issue is detected with the device
Automatically correct device performance features with the help of an self care app, avoiding engagement of users and support staff in long calls.
Automatically schedule scans to diagnose device performance issues through KPIs (Key Performance Indicators)
Execute feasible solutions to heal device issues detected, without user/operator intervention
Real time identification and removal of problem or issue responsible, before the user faces any trouble
Securely backup the storage and recover files on customers device, automatically
Self Care Diagnostic app, integrated with a rich knowledge base of devices, related errors and solutions, empowers the solution to instantly heal device issues.
Self identification and healing of device issues allows for a continuous support, as long as the self care diagnostic app is working on the user's device.
Self healing approach reduces the number of issues customers face, minimizing their need to reach support agents, and hence, lesser support calls need lesser investments.
Book a demo and walk-through the way Self Care Diagnostics will solve your problems in real-time.
For more detailed information on Self Care Diagnostics, download the brochureDownload