kochartech

E-COMMERCE

With consumers spoilt for choice, the e-commerce industry is growing at a breakneck pace. Find out how we help our clients remain competitive in this fast paced environment.

₹ Million

Revenue Generated

.9+ Million

Transactions Handled

%

NPS Increased

%

C-Sat

Service Offering

Sales & Order
Management

Assisting businesses in increasing sales revenue while supporting their customers with order related queries and escalations.

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Buyer & Seller
Support

Enabling businesses to focus on their core by managing and evolving their entire customer and supplier lifecycle.

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Customer Experience
Management

Managing customer experience across multiple channels seamlessly, by adopting unified case management to reduce customer effort and maximise experience.

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Case Studies

Driving a new way to sell automobiles online through end-to-end customer engagement

Learn more    Learn More With its unique approach to provide a hassle-free car selling experience, our client aims to capture 10% pre-owned car market share in Indian by 2022. With more than 150 branches across 34 cities in the country, the business provides a platform to customers to sell pre-owned cars in a single visit.

17%

Increased footfall month-on-month

20%

Conversion Rate increased

16%

Overall NPS score improved

A leading e-commerce company reduces cost per lead by 42%

Learn more    Learn More Our client runs an online market place that assists manufacturers, suppliers, buyers and exporters to trade with one another at a common platform. While providing convenience of connecting buyers and sellers, our client enable marketplace with a wide range of products as per their industry and product line. Their platform focuses on providing service to Small & Medium Enterprises (SMEs) along with large scale enterprises and individuals.

42%

Reduction in Cost/Lead

2X

Ticket Count Handled

INR 20 Million+

Annualized Saving

Enabling a social e-Commerce business to do more

Learn more    Learn More The client is an early mover in connecting social media with e-commerce. It provides an opportunity to a social media user to become a seller in their respective social circles. The platform enables purchases from our client’s portal and sells it within the user’s network with our client providing logistical support as well.

45k

Resellers Acquired

95%

Increase in customer satisfaction

12%

AHT Reduced

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