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As LinkedIn named India’s 25 most attractive start-ups in 2018, I was excited to see which of them have made … Continue reading “Why Start-ups Must Outsource their CX Initiatives”

EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of development. Why? Because, … Continue reading “How Does In-App Support Benefit Your Business in Long Run?”

With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. … Continue reading “Will Email Support Services Work for Your Business Growth?”

“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a … Continue reading “Top 5 CX Trends of 2018”

  After tasting huge commercial success in the early 70’s, the top bosses at Ford were hungry for more. To … Continue reading “How Customer Service Outsourcing Can Supercharge Your Revenue Growth”

There is much written about the famed Roman army which was directly responsible for the rolling juggernaut that was the … Continue reading “Grow Your Telecom Business with AI-backed Knowledge Base Software”

You enter a retail store and look around. Several factors shape your shopping experience and most of them influence you … Continue reading “How Mystery Shopping Can Help Increase Sales”

Truly impactful power almost always stems from knowledge. It is the one key differentiator that brings success to people merely … Continue reading “Why A Knowledge Management Software is Crucial for Sustainable Growth of Financial Institutions”

Can IoT enabled enterprise security systems actually revolutionise industry processes and improve productivity? Here is one real-world example from the Healthcare … Continue reading “7 Ways to Amplify your Enterprise Security with IoT”