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Top 5 KM tools for E-commerce Industry
Knowledge management is the process through which a company collects, organizes, communicates, and analyses its data in a form that […]
Read MoreBuyers guide to AI ready knowledge base for contact center teams
Introduction Over the past few years, we’ve witnessed a rise in the use of AI. Remarkable innovations in machine learning, […]
Read MoreWhy is customer service automation becoming the need of the hour?
It takes 10 good experiences to make up for one bad customer experience and repair the customer-organization relationship. Do you […]
Read MoreSocial Responsibility at Kochar – Giving Back to the Society
As we celebrate the annual day of Abhay Kochar Foundation on 24th January every year, Kochar group continues to evolve […]
Read MoreSetting New Rules For Business: Remote Work, Digital Hiring & Collaboration
In 1958, A British European Airways Flight crashed on its third attempt to take off from a slush-covered runway at […]
Read MoreWorking From Home: The Good & The Bad
Work from home is rapidly becoming a desirable benefit that an employer can offer. Especially, keeping in mind the […]
Read MoreChanging With Change: Digital Transformation In HR
Digital transformation is a process and a revolutionary change. But also it is an outcome and an evolutionary phenomenon. Digital […]
Read MoreMaking Remote Work Work For Your Business
The world is facing a lockdown in every sector due to the outbreak of COVID 19. This is a testing […]
Read MoreBusiness Continuity Plan: Business Checklists While Preparing For Uncertainties
While the World Health Organisation declared COVID-19 as a pandemic outbreak, the numbers are still growing. As we write this, […]
Read MoreCustomer Experience Trends 2021: The Rise of Self Service
You might have noticed last time when you went to the supermarket to buy groceries, there was an option to […]
Read MoreHuman Support in The World of Automation
We are experiencing an acceleration of automation with a world full of gadgets and smart technology. The combination of […]
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