Why Start-ups Must Outsource their CX Initiatives

Posted On: September 25, 2018

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As LinkedIn named India’s 25 most attractive start-ups in 2018, I was excited to see which of them have made … Continue reading “Why Start-ups Must Outsource their CX Initiatives”

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How Does In-App Support Benefit Your Business in Long Run?

Posted On: September 20, 2018

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EuropCar – a French car rental company couldn’t make much impact in the market in the early stages of development. Why? Because, … Continue reading “How Does In-App Support Benefit Your Business in Long Run?”

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Will Email Support Services Work for Your Business Growth?

Posted On: September 19, 2018

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With all the talk about AI and chatbots, it won’t be surprising to see minimal human intervention in customer-company relationships. … Continue reading “Will Email Support Services Work for Your Business Growth?”

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Top 5 CX Trends of 2018

Posted On: September 18, 2018

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“Customer is king.” This statement made sense a decade ago and it makes sense even today, isn’t it? In a … Continue reading “Top 5 CX Trends of 2018”

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How Customer Service Outsourcing Can Supercharge Your Revenue Growth

Posted On: September 18, 2018

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  After tasting huge commercial success in the early 70’s, the top bosses at Ford were hungry for more. To … Continue reading “How Customer Service Outsourcing Can Supercharge Your Revenue Growth”

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Grow Your Telecom Business with AI-backed Knowledge Base Software

Posted On: September 8, 2018

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There is much written about the famed Roman army which was directly responsible for the rolling juggernaut that was the … Continue reading “Grow Your Telecom Business with AI-backed Knowledge Base Software”

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How Mystery Shopping Can Help Increase Sales

Posted On: August 29, 2018

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You enter a retail store and look around. Several factors shape your shopping experience and most of them influence you … Continue reading “How Mystery Shopping Can Help Increase Sales”

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7 Ways to Amplify your Enterprise Security with IoT

Posted On: July 7, 2018

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Can IoT enabled enterprise security systems actually revolutionise industry processes and improve productivity? Here is one real-world example from the Healthcare … Continue reading “7 Ways to Amplify your Enterprise Security with IoT”

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