Serving six metropolitan cities and over 1 lakh+ households, our client is India’s first subscription-based, micro-delivery service, founded in 2015 with a vision of offerring seamless customized delivery. To enable frequent and frictionless buying, it has innovated flexible ordering and contactless delivery - both a first in the e-commerce industry - and a favorite of customers
Increase in on-boarding
Conversion increased to
Going Digital: Enhancing app adoption for a leading Indian bank
Our client is one of the top bank in the country, providing global banking and financial services in more than 15 countries. They offer a wide range of banking & insurance products and financial services for corporate and retail customers, through a variety of delivery channels. They have specialized subsidiaries in areas such as investment banking, life & non-life insurance, venture capital, asset management, etc. The client currently has a network of more than 4,000 branches and over 12,000 ATMs across India.
Increase in app on-boarding in 6 years
YoY Reduce cost/activation
Increase in Productivity/Seat
Boosting revenue of a fintech startup with a 58% increase in sales
Our client is a renowned player in the new age BFSI space, having assisted over 10 million users and partnered with 45 leading banks and NBFCs to cater to customer needs. With specialisation in credit related products, our client help individuals build their credit scores through various products and also is an aggregator for providing loans.
Increase Sign Ups
Reduce cost per sign up
Multiplying Return on Investments for a leading EduTech company
Our client is a leading Indian edutech company providing superior technology aided teaching and academic system to its students. Being a well-known name in the field of providing educational services, our client intend to enhance the potential & innovative skills of students in order to achieve academic excellence.
Increase in Revenue
INR 58 Million
India’s first Payments Bank cuts down on Cost to Serve by 60%
Our client was the first company in India to receive payments bank license as its core focus is to give a big boost to digital payments ecosystem. It initiates quick and paperless payment system with an aim to make banking experience seamless, convenient, and more intuitive.
in Repeat Service Requests
Monthly Transactions Handled
Minimizing cost per lead by 71% for a prominent BSFI player
Our client is a consumer lending platform that gives users credit in a customised manner. It is a fintech startup that provides instant personal loans online and is focused on digital lending services while providing micro loans to Indian consumers.
Reduced Cost Per Lead (from INR 615 to INR 161)
Million Annual Cost Saving by Client
Driving a new way to sell automobiles online through end-to-end customer engagement
With its unique approach to provide a hassle-free car selling experience, our client aims to capture 10% pre-owned car market share in Indian by 2022. With more than 150 branches across 34 cities in the country, the business provides a platform to customers to sell pre-owned cars in a single visit.
Increased footfall month-on-month
Conversion Rate increased
Overall NPS score improved
A leading e-commerce company reduces cost per lead by 42%
Our client runs an online market place that assists manufacturers, suppliers, buyers and exporters to trade with one another at a common platform. While providing convenience of connecting buyers and sellers, our client enable marketplace with a wide range of products as per their industry and product line. Their platform focuses on providing service to Small & Medium Enterprises (SMEs) along with large scale enterprises and individuals.
The client is an early mover in connecting social media with e-commerce. It provides an opportunity to a social media user to become a seller in their respective social circles. The platform enables purchases from our client’s portal and sells it within the user’s network with our client providing logistical support as well.
Increase in customer satisfaction
Increasing revenue by identifying additional revenue source for the world’s largest electronic company
A multinational conglomerate, our client is a leading global producer of electronic devices and specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems. It holds the largest market share in India (23.57%), and has strengthened product eco-system with wearable’s, IoT and accessories.
sold in one year
Revenue generated in one year
How our Knowledge Management Solutions helped a leader in Telecom improve its First Call Resolution by 21%
Our client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company's key product offerings include 2G, 3G and 4G services with enterprise services including national & international long distance call services.
Call Quality Achieved
Improvement in FCR Accuracy
Hits on our Platform
How our Knowledge Management Platform helped a leading FinTech startup improve call resolution by 20%
Oxigen is one of the major payment solution providers in India. Their solutions enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.
Improvement in call resolutions
Tagging compliance achieved
A popular fashion brand increases adherence to Standard Operating Procedures by 33% to increase business efficiency
Our client is high street fashion brand meeting the ever-growing demands of clothing & fashion industry in India. Apart from specializing in woollen knitted garments; the brand deals in denims, trousers, t-shirts, shirts, sportswear, and more for men, women, and teens. Their products are available through 200+ exclusive brand outlets and 1300+ multi brand outlets across the country.
Improvement in SOP Adherence
Compliance Improvement in Store Setup Time
Improvement in Stock Handling
How KocharTech drove 4 star+ rating for a leading Entertainment App
Our client has a mobile application that enables users have access to premium content from Bollywood, offering thousands of new and classic movies. The app also offers videos from HOOQ, DailyMotion, and YouTube. While the app has subscription charges for accessing movies, it also offers video content which is absolutely free. It has been a very popular video streaming app among the Indian audience with 50 million+ downloads.
3.8 to 4.3
Play store Rating Improved
Customers Drifted to Higher Rating
Increase App Installations
Enhancing Customer Experience for a leading Food Delivery App
Our client is a unicorn startup founded in 2014. They manage end delivery of orders to customer’s doorstep. Their mobile application allows users to order food from restaurant and get it delivered at selected location. The app also offers variety of choices for food and discounts. It has been a very popular food delivery app among the Indian audience with 10 million+ downloads and rating of 4.2