kochartech

Boosting revenue for an e-Commerce partner

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Serving six metropolitan cities and over 1 lakh+ households, our client is India’s first subscription-based, micro-delivery service, founded in 2015 with a vision of offerring seamless customized delivery. To enable frequent and frictionless buying, it has innovated flexible ordering and contactless delivery - both a first in the e-commerce industry - and a favorite of customers

315%

Increase in on-boarding

28%

Conversion increased to

Going Digital: Enhancing app adoption for a leading Indian bank

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Our client is one of the top bank in the country, providing global banking and financial services in more than 15 countries. They offer a wide range of banking & insurance products and financial services for corporate and retail customers, through a variety of delivery channels. They have specialized subsidiaries in areas such as investment banking, life & non-life insurance, venture capital, asset management, etc. The client currently has a network of more than 4,000 branches and over 12,000 ATMs across India.

3.8 Million

Increase in app on-boarding in 6 years

27%

YoY Reduce cost/activation

400%

Increase in Productivity/Seat

Boosting revenue of a fintech startup with a 58% increase in sales

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Our client is a renowned player in the new age BFSI space, having assisted over 10 million users and partnered with 45 leading banks and NBFCs to cater to customer needs. With specialisation in credit related products, our client help individuals build their credit scores through various products and also is an aggregator for providing loans.

164%

Increase Sign Ups

58%

Increase sales

62%

Reduce cost per sign up

Multiplying Return on Investments for a leading EduTech company

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Our client is a leading Indian edutech company providing superior technology aided teaching and academic system to its students. Being a well-known name in the field of providing educational services, our client intend to enhance the potential & innovative skills of students in order to achieve academic excellence.

1765%

ROI

971%

Increase in Revenue

INR 58 Million

Annual Revenue

India’s first Payments Bank cuts down on Cost to Serve by 60%

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Our client was the first company in India to receive payments bank license as its core focus is to give a big boost to digital payments ecosystem. It initiates quick and paperless payment system with an aim to make banking experience seamless, convenient, and more intuitive.

INR 10M+

Annual Saving

15% Reduction

in Repeat Service Requests

1.1 Million

Monthly Transactions Handled

Minimizing cost per lead by 71% for a prominent BFSI player

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Our client is a consumer lending platform that gives users credit in a customised manner. It is a fintech startup that provides instant personal loans online and is focused on digital lending services while providing micro loans to Indian consumers.

71%

Reduced Cost Per Lead (from INR 615 to INR 161)

INR 8.85

Million Annual Cost Saving by Client

INR 110

Million Disbursals

Driving a new way to sell automobiles online through end-to-end customer engagement

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With its unique approach to provide a hassle-free car selling experience, our client aims to capture 10% pre-owned car market share in Indian by 2022. With more than 150 branches across 34 cities in the country, the business provides a platform to customers to sell pre-owned cars in a single visit.

17%

Increased footfall month-on-month

20%

Conversion Rate increased

16%

Overall NPS score improved

A leading e-commerce company reduces cost per lead by 42%

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Our client runs an online market place that assists manufacturers, suppliers, buyers and exporters to trade with one another at a common platform. While providing convenience of connecting buyers and sellers, our client enable marketplace with a wide range of products as per their industry and product line. Their platform focuses on providing service to Small & Medium Enterprises (SMEs) along with large scale enterprises and individuals.

42%

Reduction in Cost/Lead

2X

Ticket Count Handled

INR 20 Million+

Annualized Saving

Enabling a social e-Commerce business to do more

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The client is an early mover in connecting social media with e-commerce. It provides an opportunity to a social media user to become a seller in their respective social circles. The platform enables purchases from our client’s portal and sells it within the user’s network with our client providing logistical support as well.

45k

Resellers Acquired

95%

Increase in customer satisfaction

12%

AHT Reduced

Increasing revenue by identifying additional revenue source for the world’s largest electronic company

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A multinational conglomerate, our client is a leading global producer of electronic devices and specializes in the production of a wide variety of consumer and industry electronics, including appliances, digital media devices, semiconductors, memory chips, and integrated systems. It holds the largest market share in India (23.57%), and has strengthened product eco-system with wearable’s, IoT and accessories.

64000 Devices

sold in one year

INR 74cr.

Revenue generated in one year

How our Knowledge Management Solutions helped a leader in Telecom improve its First Call Resolution by 21%

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Our client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company's key product offerings include 2G, 3G and 4G services with enterprise services including national & international long distance call services.

90%

Call Quality Achieved

21%

Improvement in FCR Accuracy

30.5 Million

Hits on our Platform

How our Knowledge Management Platform helped a leading FinTech startup improve call resolution by 20%

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Oxigen is one of the major payment solution providers in India. Their solutions enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.

20%

Improvement in call resolutions

100%

Tagging compliance achieved

35 Second

AHT reduced

A popular fashion brand increases adherence to Standard Operating Procedures by 33% to increase business efficiency

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Our client is high street fashion brand meeting the ever-growing demands of clothing & fashion industry in India. Apart from specializing in woollen knitted garments; the brand deals in denims, trousers, t-shirts, shirts, sportswear, and more for men, women, and teens. Their products are available through 200+ exclusive brand outlets and 1300+ multi brand outlets across the country.

33%

Improvement in SOP Adherence

32%

Compliance Improvement in Store Setup Time

51%

Improvement in Stock Handling

How KocharTech drove 4 star+ rating for a leading Entertainment App

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Our client has a mobile application that enables users have access to premium content from Bollywood, offering thousands of new and classic movies. The app also offers videos from HOOQ, DailyMotion, and YouTube. While the app has subscription charges for accessing movies, it also offers video content which is absolutely free. It has been a very popular video streaming app among the Indian audience with 50 million+ downloads.

3.8 to 4.3

Play store Rating Improved

23%

Customers Drifted to Higher Rating

20%

Increase App Installations

Enhancing Customer Experience for a leading Food Delivery App

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Our client is a unicorn startup founded in 2014. They manage end delivery of orders to customer’s doorstep. Their mobile application allows users to order food from restaurant and get it delivered at selected location. The app also offers variety of choices for food and discounts. It has been a very popular food delivery app among the Indian audience with 10 million+ downloads and rating of 4.2

52 Second

First Response Time Reduced

10%

C-SAT Improvement

23%

Average Handling Time dropped

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