How Our Knowledge Management Platform Helped Leading Telecom Improve Its FCR By 21%
Our client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company's key product offerings include 2G, 3G and 4G services with enterprise services including national & international long distance call services.
Call Quality Achieved
Improvement in FCR Accuracy
Hits on our Platform
How Our Knowledge Management Platform Helped Leading Fintech Startup Improve Call Resolution By 20%
Oxigen is one of the major payment solution providers in India. Their solutions enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.
Improvement in call resolutions
Tagging compliance achieved
How Kochartech Helped Leading Fashion Brand Improve Sop Adherence By 33%
Our client is high street fashion brand meeting the ever-growing demands of clothing & fashion industry in India. Apart from specializing in woollen knitted garments; the brand deals in denims, trousers, t-shirts, shirts, sportswear, and more for men, women, and teens. Their products are available through 200+ exclusive brand outlets and 1300+ multi brand outlets across the country.
Improvement in SOP Adherence
Compliance Improvement in Store Setup Time
Improvement in Stock Handling
How Kochartech Drove 4Star+ Rating For A Leading Entertainment App
Our client has a mobile application that enables users have access to premium content from Bollywood, offering thousands of new and classic movies. The app also offers videos from HOOQ, DailyMotion, and YouTube. While the app has subscription charges for accessing movies, it also offers video content which is absolutely free. It has been a very popular video streaming app among the Indian audience with 50 million+ downloads.
3.8 to 4.3
Play store Rating Improved
Customers Drifted to Higher Rating
Increase App Installations
How Kochartech Helped Leading Food Delivery App Improve C-Sat By 10%
Our client is a unicorn startup founded in 2014. They manage end delivery of orders to customer’s doorstep. Their mobile application allows users to order food from restaurant and get it delivered at selected location. The app also offers variety of choices for food and discounts. It has been a very popular food delivery app among the Indian audience with 10 million+ downloads and rating of 4.2