About Us

Enhancing Customer Experience Through Technology

About

For over 15 years, KocharTech has been the industry catalyst in enhancing customer experiences through engagement. We specialize in digitally transforming business processes by designing disruptive solutions using AI and Machine Learning technologies.

Started in 2003, KocharTech has been powering some of the Fortune 500 companies, MNCs as well as Unicorn Start-ups across Asia, Africa, Europe and the Middle East. We have grown in strength and stature from less than 10 employees to 3500+ in over a decade.

Our solutions are innovative, scalable and are built to fit the needs of each business. Combining both human and digital engagements, we work on Accelerating Value for our customers–and yours.

Our Journey so far

2004

Began BPM operations in Amritsar with Bharati Airtel

2006

Introduced KnowMax - Patented Knowledge Management Solution

2008

Launched sites outide Amritsar with a capacity of 1000 FTEs

2009

Launched Centre in Kolkata

Opened one more centre in Amritsar

Started Participating in Mobile World Congress

2010

Started servicing top 5 Telcos in India

First International Client from NZ

Started Operations in Vadodra

Acquired 80% market share in L2 Telecom Support in India

2011

Opened Centres in Ludhiana, Chennai and Gurgaon

Introduced Device Max -Patented Mobile Device Solution

Won Aegis Graham Bell Award for Mobile Enterprise Solution

2013

Entered BFSI space

2014

Introduced IoT service offerings as a separate vertical

Global Footprint - Expanded in Europe, East Asia, Africa and Middle East in SaaS market

Won Aegis Graham Bell Award for Innovation in M2M Solution

2015

Started supporting E-Commerce in Indian market

2016

Launched IoT Max - Patented IoT Platform using AI & ML

Won Aegis Graham Bell Awards for Device Diagnostics

2018

Knowledge Management Solution deployed in 20 countries

10 consecutive years at MWC

Began supporting International BPM Customers

Won Middle East Innovation Award

Accelerate value with us.

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