Enhancing Customer Experience Through Technology
For over 15 years, KocharTech has been the industry catalyst in enhancing customer experiences through engagement. We specialize in digitally transforming business processes by designing disruptive solutions using AI and Machine Learning technologies.
Started in 2003, KocharTech has been powering some of the Fortune 500 companies, MNCs as well as Unicorn Start-ups across Asia, Africa, Europe and the Middle East. We have grown in strength and stature from less than 10 employees to 3500+ in over a decade.
Our solutions are innovative, scalable and are built to fit the needs of each business. Combining both human and digital engagements, we work on Accelerating Value for our customers–and yours.
Our Journey so far
2004
Began BPM operations in Amritsar with Bharati Airtel
2006
Introduced KnowMax - Patented Knowledge Management Solution
2008
Launched sites outide Amritsar with a capacity of 1000 FTEs
2009
Launched Centre in Kolkata
Opened one more centre in Amritsar
Started Participating in Mobile World Congress
2010
Started servicing top 5 Telcos in India
First International Client from NZ
Started Operations in Vadodra
Acquired 80% market share in L2 Telecom Support in India
2011
Opened Centres in Ludhiana, Chennai and Gurgaon
Introduced Device Max -Patented Mobile Device Solution
Won Aegis Graham Bell Award for Mobile Enterprise Solution
2013
Entered BFSI space
2014
Introduced IoT service offerings as a separate vertical
Global Footprint - Expanded in Europe, East Asia, Africa and Middle East in SaaS market
Won Aegis Graham Bell Award for Innovation in M2M Solution
2015
Started supporting E-Commerce in Indian market
2016
Launched IoT Max - Patented IoT Platform using AI & ML
Won Aegis Graham Bell Awards for Device Diagnostics
2018
Knowledge Management Solution deployed in 20 countries
10 consecutive years at MWC
Began supporting International BPM Customers
Won Middle East Innovation Award
