On Device Apps

Effective, Effortless, Express Support

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Instant, accurate and virtual support delivered straight to customer devices.

A suite of self-diagnostic tools, On-device apps offer support that enhances and differentiates your support experiences right on customers’ devices.

Support through the most accessible channel: Customer Device

Precise

Real-time, accurate, native & remote diagnostics for configuration, connectivity and device issues.

Proactive

Access to up-to-date content and notifications on devices, addressing issues before they occur.

Personalized

Additional revenue generation by offering customized products and services to the user base.

Self-Healing

Self healing module for resolving issues in real time without any intervention from the operator or the user.

Gizmo Doctor

Remote & Self Diagnostic tool for contract devices, addressing common device issues like battery, camera, performance and more.

Self-Care App

Let your customers manage their mobile account transactions in real-time. Contact us feature to request a callback from contact center, or live chat with agents for faster resolutions.

Intelligent Self Care Assistant

Configure APN, MMS and email settings on the device automatically and over the network.

  • With on-device apps, customer can access our constantly updated knowledge base anytime helping them serve themselves.

  • Our modular architecture gives you an option to deploy our apps as stand-alone solution or even integrate with your existing Apps to provide added functionality.

  • A complete suite of tools that works to diagnose, resolve and allow customers to get custom notifications and get real-time engagement with support agents.

Solution Demo

Book a demo and walk-through the way On Device Apps will solve your problems in real-time.

Solution Brochure

For more detailed information on On Device Apps, download the brochure

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