With easy-to-locate tabs, rich text formatting; smoothly guide your agents & customers towards the right information. And also utilize options to provide custom access to agents & customers, clearly defining internal & external content resources.
Findability and availability of content becomes much easier when presented in structured sections that strengthens customer experience. Streamline customer support services with easily formatted FAQs, Articles and self assistance pages.
We make content easily accessible for everyone. With options to view content in 13 different languages; company-customer interactions become seamless. Creating support experiences in the native language strengthens customer relationships with the brand.
Built-in reports help you get to know the type of content customers & agents search for. Get insights into top customer queries & the most searched articles. Identify gaps in content and take actions to improve the same.
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