Job Profile:
Team Leader
Department:
Operations
Location:
Gurgaon
Job Description:
This is what your usual day, as a Team Leader/Sr. Team Leader Operations at Maxicus would look like:
- Day-to-day planning and delivery on SLAs
- Team Management
- Fulfillment of Agents KPIs
- Coaching & performance review of Agents
- Actively participate in daily meetings with Manager,
- Inter department communication
Desired Candidate Profile:
- Proficiency in verbal and written communication
- Experience in Team Handling 1.5 years
- Exposure and understanding of BPM processes
- Record and experience working in/with an Customer Experience/Sales
Experience:
2 - 5 Years.