Apply for the post of Quality Evaluator

Job Profile:
Quality Evaluator
Department:
Quality
Location:
Vadodara
Job Description:

High performance delivery on all quality.

To coach assigned TSEs on observed areas for improvement.

Training need analysis & preparing training modules.

Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.

Data analysis and making designated reports/decks.

Participate in calibrations to ensure consistent scoring & feedback delivery approach.

Ensure that internal policies, procedures, and compliance regulations are being followed.

Customer/Client Interactions.

Desired Candidate Profile:

Understanding of Audit & Coaching process.

Excellent writing and comprehension skills.

Extremely good verbal & written communications skills.

Technical knowledge.

Ability to observe, analyze and give constructive feedback.

Presentation, Feedback & Coaching skills.

Experience:
1-3 years

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