High performance delivery on all quality.
To coach assigned TSEs on observed areas for improvement.
Training need analysis & preparing training modules.
Conduct audits and feedback for the targeted population with the objective of improving scores for training throughput or conversion.
Data analysis and making designated reports/decks.
Participate in calibrations to ensure consistent scoring & feedback delivery approach.
Ensure that internal policies, procedures, and compliance regulations are being followed.
Understanding of Audit & Coaching process.
Excellent writing and comprehension skills.
Extremely good verbal & written communications skills.
Ability to observe, analyze and give constructive feedback.
Presentation, Feedback & Coaching skills.