Apply for the post of Manager - Training & Quality

Job Profile:
Manager - Training & Quality
Department:
Quality
Location:
Gurgaon
Job Description:
  • Responsible for managing New Hire Training & Transactional Quality for the centre.
  • Managing entire gamut of training & development functions including determining training areas, developing content, designing presentations and delivering trainings.
  • Responsible for driving continuous improvement programs across all accounts by conducting analysis of utilization, efficiency and available data for processes.
  • Strengthening Quality Management processes / framework to enhance quality delivery.
  • Drive Process control & Compliance in addition to managing External & Internal Audit requirements
  • Spearheading and executing learning need analysis as well as content creation and up-gradation for customized programs for different business verticals.
  • Assessing training needs, designing program content and preparing training programme calendar
  • Undertaking responsibilities of removing unnecessary procedures in processes, ensuring uniformity in the process, and monitoring the end results to contractual obligations.
Desired Candidate Profile:
  • Must carry experience in handling transactional Quality and training function in BPO setup.
  • Should carry experience in both international & domestic processes.
  • Must be proficient in QC tools & techniques.
  • Six Sigma certification shall be preferred.
  • Strong Analytical skills.
  • Good command over written and verbal English.
  • Should be open for extensive travel.
Experience:
6-8 years

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