Waiting Lines are Passe. It’s the Era of Self Service!

Posted On: May 29, 2018, By:

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How long would you keep your customers stuck in waiting lines? The customers who do not receive responses fast enough … Continue reading “Waiting Lines are Passe. It’s the Era of Self Service!”

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Bots Can Sell Now!

Posted On: August 25, 2017, By:

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Chatbots have been a trending point of discussion in business for the last couple of years. Many businesses have put … Continue reading “Bots Can Sell Now!”

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Self-care Solutions – Meeting Consumers’ Liquid Expectations

Posted On: April 25, 2017, By:

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Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they … Continue reading “Self-care Solutions – Meeting Consumers’ Liquid Expectations”

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Three Ways Telecoms can Heighten CX Reputation

Posted On: April 3, 2017, By:

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For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute … Continue reading “Three Ways Telecoms can Heighten CX Reputation”

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How to Ensure Customer Satisfaction Using Technology?

Posted On: March 27, 2017, By:

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Evolution of digital technologies has created a bunch of challenges for telecoms, including demanding consumers and competitive environment. Inability to … Continue reading “How to Ensure Customer Satisfaction Using Technology?”

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Customer Retention: 3 Point Solution

Posted On: March 25, 2017, By:

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Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing … Continue reading “Customer Retention: 3 Point Solution”

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Telecoms, Meet These 3 Expectations to Win Customer Loyalty

Posted On: March 21, 2017, By:

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One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber … Continue reading “Telecoms, Meet These 3 Expectations to Win Customer Loyalty”

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3 Solutions for Telecoms to Ensure a Safe Digital Journey

Posted On: March 9, 2017, By:

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Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT … Continue reading “3 Solutions for Telecoms to Ensure a Safe Digital Journey”

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Turn Telecom Selfcare App to Customer Engagement Software

Posted On: January 4, 2017, By:

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Mobile apps have become an indispensable tool for telecom operators to deliver hassle-free customer experience. Though users spend most of … Continue reading “Turn Telecom Selfcare App to Customer Engagement Software”

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