In this competitive telecom market with stagnated voice revenues, data services have emerged as important tool for increasing revenue opportunities. The key differentiator among most of the operators who offers similar services would be to reduce customer support cost and deliver delightful experience. Thus self care tools have been developed to lower down the support cost and effort of the operators at the BPO front. Moreover to judge the working of these services from operator perspective is not sufficient. But who makes sure:
- Are the Short codes/USSD(s) working?
- Are the customers getting timely response?
- Are these services running efficiently and uninterrupted?
- How is the IVR behaving-
- Getting the commands accepted?
- Is proper flow available all the times?
TestMax offers the cost effective Self Service Testing solution to gain customer loyalty and bridge the revenue gap, by focusing on the area which would effectively manage the self care channels. This enables you to measure and improve the service quality and actual experience of your users.
Benefits of Self Service Testing