The Enterprises and Telecom Operators are innovating newer ways to maximize their potential towards the data industry by educating and encouraging customers to use data driven applications and content.
DeviceMax Self-Care tool has been designed keeping in mind the customer’s increasing need to resolve complex device configuration and troubleshooting tasks via a self-help platform. The Application helps the customers to access information about their account as well as their device. Their basic and universal queries like current balance, activation and deactivation of a particular service can be resolved by just accessing the applications.
Features of Self Care Application
|• Online Service Activation|
|• Online Service Deactivation|
|• Self Healing Module|
|• Online Dynamic Advertisements|
|• Balance/Unbilled Amount|
Benefits of Self Care Application
|• Less customer support cost for the mobile network operators.|
|• Average Revenue Per User(ARPU) giving way to Maximizing Revenue Per User(MRPU).|
|• Segmented Marketing through online advertisement module supports multilingual feature.|
|• Help provided in local language will enhance customer experience management.|
|• Understanding the user interaction with the handheld leads to right kind of upselling.|