Working From Home: The Good & The Bad

Posted On: April 11, 2020

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  Work from home is rapidly becoming a desirable benefit that an employer can offer. Especially, keeping in mind the […]

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Business Continuity Plan: Business Checklists While Preparing For Uncertainties

Posted On: March 20, 2020

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While the World Health Organisation declared COVID-19 as a pandemic outbreak, the numbers are still growing. As we write this, […]

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Customer Retention: 3 Point Solution

Posted On: March 25, 2017

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Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]

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Need to Improve First Contact Resolution? Upgrade Support Tools

Posted On: January 18, 2017

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Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned […]

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Best Practices for Onboarding Customers Efficiently

Posted On: December 30, 2016

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Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers is the moment that helps service providers […]

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Guide to Simplify Customer Onboarding & Support for Telecoms

Posted On: December 7, 2016

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Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related […]

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Importance of Customer Experience Management Training in Current Scenario

Posted On: December 18, 2013

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Today’s cut throat competitive world, everyone is on the race to be at the top. With the technological advancements and […]

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Improving the business performance through Revenue Assurance

Posted On: March 24, 2012

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With the fierce competition, investments in new products, launching of new applications has made the billing and collection exercise highly […]

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Maximize the User Experience through Mobile Application Testing

Posted On: March 20, 2012

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Telecommunication industry has witnessed considerable growth over the past years.  New devices, new applications, data services, screen sizes are launched […]

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