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Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital … Continue reading “Searchability – Key to Successful Knowledge Management System”

Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they … Continue reading “Self-care Solutions – Meeting Consumers’ Liquid Expectations”

For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute … Continue reading “Three Ways Telecoms can Heighten CX Reputation”

Evolution of digital technologies has created a bunch of challenges for telecoms, including demanding consumers and competitive environment. Inability to … Continue reading “How to Ensure Customer Satisfaction Using Technology?”

Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing … Continue reading “Customer Retention: 3 Point Solution”

One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber … Continue reading “Telecoms, Meet These 3 Expectations to Win Customer Loyalty”

Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT … Continue reading “3 Solutions for Telecoms to Ensure a Safe Digital Journey”

The overall concept of customer experience is changing rapidly along with the way businesses should handle it. Moreover, keeping up … Continue reading “Reinvent CX in 2017 with Right Knowledge Management Solution”

Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned … Continue reading “Need to Improve First Contact Resolution? Upgrade Support Tools”