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How Telecoms Drive Multichannel CX Using Knowledge Management System
What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is […]
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Searchability – Key to Successful Knowledge Management System
Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital […]
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Self-care Solutions – Meeting Consumers’ Liquid Expectations
Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they […]
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Three Ways Telecoms can Heighten CX Reputation
For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute […]
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How to Ensure Customer Satisfaction Using Technology?
Evolution of digital technologies has created a bunch of challenges for telecoms, including demanding consumers and competitive environment. Inability to […]
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Customer Retention: 3 Point Solution
Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]
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Telecoms, Meet These 3 Expectations to Win Customer Loyalty
One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber […]
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3 Solutions for Telecoms to Ensure a Safe Digital Journey
Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT […]
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Reinvent CX in 2017 with Right Knowledge Management Solution
The overall concept of customer experience is changing rapidly along with the way businesses should handle it. Moreover, keeping up […]
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Need to Improve First Contact Resolution? Upgrade Support Tools
Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned […]
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Deploying Telecom Call Center Knowledge Management Effectively
The telecom industry is getting more competitive with price & product differentiation losing hype to the customer experience. Advanced telecom […]
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