New ISP Trends & their Impact on Customer Experience

Posted On: May 21, 2018

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With technologies like FTTH (fiber-to-the-home) getting increasingly used in many parts of the world, fixed broadband market is constantly growing … Continue reading “New ISP Trends & their Impact on Customer Experience”

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How Knowledge Management Helps In Digital Transformation

Posted On: April 16, 2018

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We live in an age that has gone digital in a big way. C-suites across industries are frequently using words … Continue reading “How Knowledge Management Helps In Digital Transformation”

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Waiting Lines are Passe. It’s the Era of Self Service!

Posted On: November 28, 2017

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How long would you keep your customers stuck in waiting lines? The customers who do not receive responses fast enough … Continue reading “Waiting Lines are Passe. It’s the Era of Self Service!”

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Fix Customer Service Errors with Knowledge Management Platform

Posted On: November 21, 2017

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Today, customers expect service providers to deliver high-speed data services combined with a quality brand experience. However, most subscribers complain … Continue reading “Fix Customer Service Errors with Knowledge Management Platform”

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Bots Can Sell Now!

Posted On: August 25, 2017

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Chatbots have been a trending point of discussion in business for the last couple of years. Many businesses have put … Continue reading “Bots Can Sell Now!”

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Why Decision Trees are Important for Customer Service?

Posted On: August 4, 2017

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A common challenge for businesses today is to deliver quick and precise resolutions to their customers. Simultaneously, they have to … Continue reading “Why Decision Trees are Important for Customer Service?”

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Knowledge Management + Technology : Perfect Recipe for Successful Chatbots

Posted On: July 15, 2017

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Service interactions handled through chatbots is a top priority for many telecom operators because of their benefits like better customer … Continue reading “Knowledge Management + Technology : Perfect Recipe for Successful Chatbots”

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How Telecoms Drive Multichannel CX Using Knowledge Management System

Posted On: May 13, 2017

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What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is … Continue reading “How Telecoms Drive Multichannel CX Using Knowledge Management System”

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Searchability – Key to Successful Knowledge Management System

Posted On: July 14, 2017

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Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital … Continue reading “Searchability – Key to Successful Knowledge Management System”

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