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KM tools

Top 5 KM tools for E-commerce Industry

Knowledge management is the process through which a company collects, organizes, communicates, and analyses its data in a form that […]

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AI Knowledge Base

Buyers guide to AI ready knowledge base for contact center teams

Introduction Over the past few years, we’ve witnessed a rise in the use of AI. Remarkable innovations in machine learning, […]

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customer service automation

Why is customer service automation becoming the need of the hour?

It takes 10 good experiences to make up for one bad customer experience and repair the customer-organization relationship. Do you […]

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Social Responsibility at Kochar – Giving Back to the Society

As we celebrate the annual day of Abhay Kochar Foundation on 24th January every year, Kochar group continues to evolve […]

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remote work & Collaboration

Setting New Rules For Business: Remote Work, Digital Hiring & Collaboration

In 1958, A British European Airways Flight crashed on its third attempt to take off from a slush-covered runway at […]

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working from home

Working From Home: The Good & The Bad

  Work from home is rapidly becoming a desirable benefit that an employer can offer. Especially, keeping in mind the […]

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Digital transformation in HR

Changing With Change: Digital Transformation In HR

Digital transformation is a process and a revolutionary change. But also it is an outcome and an evolutionary phenomenon. Digital […]

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making remote work work for your business

Making Remote Work Work For Your Business

The world is facing a lockdown in every sector due to the outbreak of COVID 19. This is a testing […]

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business continuity plan

Business Continuity Plan: Business Checklists While Preparing For Uncertainties

While the World Health Organisation declared COVID-19 as a pandemic outbreak, the numbers are still growing. As we write this, […]

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Customer Experience Trends in 2020, talking about the rise in popularity of Self Service

Customer Experience Trends 2021: The Rise of Self Service

You might have noticed last time when you went to the supermarket to buy groceries, there was an option to […]

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Human Support in the world of automation

Human Support in The World of Automation

  We are experiencing an acceleration of automation with a world full of gadgets and smart technology.  The combination of […]

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