Efficient management & neat structuring of knowledge base for its effective use.
Reducing complex interactions into easy-to-follow, step-by-step guides.
Empowering agents & customers with visual navigation towards solutions.
Empower your bot with a rich knowledge base. Create intent, dialogues, and entities.
Bringing life in CX for the Augmented Customer
Use Cases of Our Knowledge Management Software
Nurturing Customer Experience
Successful customer experience strategies rely on satisfied customer interactions. In practice, this means empowering their digital journey by delivering quick, appropriate, and consistent responses in the precise moments when they need assistance.
Make your customers feel cared for deliver personalized support through interactive picture guides and decision tree-based tutorials.
Faster Access to Knowledge
Increase the ease of accessing knowledge. A well-structured knowledge base drives self service and enables agents deliver instant resolutions.
Structured knowledge flow helps agents deliver quick resolutions. Easing knowledge access over customer self-help channels reduces tickets and cost-to-serve.