Picture Guides

Transform your customers into connected device experts

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Relevant, precise and up-to-date knowledge solution for your contact center.

A suite of cloud-based tools designed to reduce customer effort, enabling them solve their queries more efficiently and effectively with the right expertise.

Deliver a digital customer service with precise & efficient support, every time

Expertise

Increase customer skills & expertise in connected devices.

Intuitive

Easy to use navigation with online updates, favorites & FAQs.

Knowledge

Faster access to the right information at the right time leading to faster resolutions.

Device Simulation

Step-by-step visual guides for advanced device configuration and troubleshooting

Multi-device coverage

Supports over 10,000 devices including Smartphones, Dongles, Routers, Smart TVs and Wearables.

OSS/BSS Integration

Integrate with your existing backend Solutions for intelligent troubleshooting.

Customized

Available through on-premise, on-cloud delivery models with multiple language options suiting diversified market needs.

  • Say goodbye to most of the user device-related issues & queries by offering step-by-step troubleshooting guides and more with a self care solution

  • Walk-through your customers via interactive device simulators, providing excellent experience with a mobile self care solution

  • Integrate with multiple channels like web, App, contact center and touch-points like retails, field; for a consistent and exceptional customer experience.

Solution Demo

Book a demo and walk-through the way Picture Guides will solve your problems in real-time.

Solution Brochure

For more detailed information on Picture Guides, download the brochure

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