eBook - Mobile Knowledge Management

Picture Guides

Turning Agents into CX Experts

Making Life Easier for Customers & Support Teams

Pictorial guides or device simulators have a direct positive impact on resolution delivery. They enable effective agent training and help them deliver quick solutions to customers. When execs have simulators handy, they find it easy to help customers navigate through solutions. Our picture guides tool can be integrated across channels and help customers with pictorial brilliance. Like it is said, “A picture is worth a thousand words”, they bring in high level of customer engagement & satisfaction.

For Agents

Spare your agents from device manuals. Offer them quick access to accurate information, 360° view of devices and step-by-step troubleshooting workflows to roll out quick & accurate resolutions.

For Customers

Let your customers walk-through solutions via interactive device simulators across website and mobile app. Keep them engaged through effective pictures, imparting an excellent experience.

A Feature-rich Customer Engagement Tool

Intuitive

Easy navigation with online updates, favorites, and FAQs.

Knowledge

Faster access to the right information at the right time, leading to faster resolutions.

Device Simulation

Step-by-step visual guides for advanced device configuration and troubleshooting.

Multi-device Coverage

Supports 14,000+ devices including Smartphones, Routers, Smart TVs, Wearables.

Seamless Integration

Integrate with your existing CRM & backend solutions for intelligent troubleshooting.

Customized

Available through on-cloud, on-premise, delivery models with multi-language options.

Helping Brands Beautify their Customer Experience

Start Delivering Effective Customer Support
with Picture Guides

Our Credentials

Serving Clients for
25+ Years

Handled 4 Billion+
Transactions

2500+ Solution
Providers

Deployments in
20 Countries

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