Knowledge Management Platform

Digital Transformation from Customer Service to Customer Experience


Evolving platform with dynamic knowledge for customer management across channels.

Knowledge Management platform offers searchable online repository for support staff to meet the dynamic needs of the customer care world.

Knowledge Management Platform

Decision Tree

Reducing complex interactions into easy-to-follow, step-by-step guides.

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Picture Guides

Relevant, precise and up-to-date knowledge solution for your contact center.

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Managed Knowledge Base

A unified pool of support knowledge for agents

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  • A suite of online search tools that empowers your entire support staff to find and deliver suitable solutions in minimum possible time.

  • Tailor-made content for telecom operators with text, media, and animations, allowing personalized services to the customers.

  • An integrated knowledge base across different contact channels helps support agents ensure a seamless approach towards customer-eccentric service.

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