Remote Diagnostics

Remotely troubleshoot and resolve device issues.

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A Suite of Tools to help Support Agents Remotely Troubleshoot and Resolve Customer Issues.

Support your customers remotely without compromising their privacy through customized control parameters.

Smart Remote Support for Smart Devices

Customizable

Customize agent control parameters depending upon the type of issue.

On-Demand

Instantly connect to user's device for remote troubleshooting through cloud. No requirement for any pre-installed applications.

Intuitive

Easy-to-use interface for more efficient support, resulting in satisfied customers.

Network Diagnostics

Highly functional and efficient interface for troubleshooting of network issues.

Ping & Trace Test

Perform GPRS network troubleshooting and identify routing problems through Ping & Trace feature.

Remote Application Management

Manage ongoing administration issues such as installation, configuration, upgrades, and day-to-day troubleshooting.

Remote Backup & Restore

Securely backup and restore files from customers’ device storage.

  • Integrated device database with updated information on device features, common issues, and solutions for faster resolutions.

  • Supervisor view with control panel for agent rights and customer approved remote sessions.

  • Reduce troubleshooting time taken by agents leading to faster response time and enhanced agent productivity.

Solution Demo

Book a demo and walk-through the way Remote Diagnostics will solve your problems in real-time.

Solution Brochure

For more detailed information on Remote Diagnostics, download the brochure.

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