Increase agent skills & productivity in connected devices.
Easy to use navigation with online updates, favorites & FAQs.
Faster access to the right information at the right time leading to faster resolutions.
Step-by-step visual guides for advanced device configuration and troubleshooting
Supports over 10,000 devices including Smartphones, Dongles, Routers, Smart TVs and Wearables.
Integrate with your existing backend Solutions for intelligent troubleshooting.
Available through on-premise, on-cloud delivery models with multiple language options suiting diversified market needs.
Say goodbye to manuals by offering quick access to accurate information, step-by-step troubleshooting workflows, along with categorized keyword searches.
Guide and walk-through to the solution with your customer via interactive simulators of their device, providing excellent customer experience.
Integrate with multiple channels like web, App, contact center and touch-points like retails, field; for a consistent and exceptional customer experience.
Book a demo and walk-through the way Picture Guides will solve your problems in real-time.
For more detailed information on Picture Guides, download the brochureDownload
Configuration tools designed to enhance data services penetration for service providers.
A suite of tools to help Service agents remotely engage, troubleshoot and resolve customer issues.