Picture Guides

Transform your regular agents into connected device experts.

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Relevant, precise and up-to-date knowledge solution for your contact center.

A suite of cloud-based tools designed to empower your agents with expertise they need to handle customer queries more efficiently and effectively.

Empower agents to deliver precise & efficient support, every time.

Expertise

Increase agent skills & productivity in connected devices.

Intuitive

Easy to use navigation with online updates, favorites & FAQs.

Knowledge

Faster access to the right information at the right time leading to faster resolutions.

Device Simulation

Step-by-step visual guides for advanced device configuration and troubleshooting

Multi-device coverage

Supports over 10,000 devices including Smartphones, Dongles, Routers, Smart TVs and Wearables.

OSS/BSS Integration

Integrate with your existing backend Solutions for intelligent troubleshooting.

Customized

Available through on-premise, on-cloud delivery models with multiple language options suiting diversified market needs.

  • Say goodbye to manuals by offering quick access to accurate information, step-by-step troubleshooting workflows, along with categorized keyword searches.

  • Guide and walk-through to the solution with your customer via interactive simulators of their device, providing excellent customer experience.

  • Integrate with multiple channels like web, App, contact center and touch-points like retails, field; for a consistent and exceptional customer experience.

Solution Demo

Book a demo and walk-through the way Picture Guides will solve your problems in real-time.

Solution Brochure

For more detailed information on Picture Guides, download the brochure

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