On Device Apps

Effective, Effortless, and Express Support.

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A Digital Path to Build Better Customer Relationships.

A suite of self-diagnostic tools and on-device apps to enhance and differentiate your support experience.

Support through the Most Accessible Channel - Customer Device

Precise

Real-time and accurate remote diagnostics for configuration, connectivity, and device issues.

Proactive

Access to up-to-date content and notifications on devices addressing issues before they occur.

Personalized

Additional revenue generation by offering customized products and services to the user base.

Self Healing

Self healing module for resolving issues in real time without any intervention from the operator or the user.

GizmoDoctor

Remote & self diagnostic tool for contract devices addressing common issues like battery, camera, performance, and more.

Self Care App

Let your customers manage their mobile account transactions in real-time. Also featuring the contact us feature to request a callback from contact center or for live chat with agents.

Intelligent Self Care Assistant

Configure APN, MMS, and email settings on the device automatically and over the network.

  • With on device apps, customers can access our constantly updated knowledge base anytime.

  • Deploy our apps as standalone or even integrate with your existing apps to provide added functionality.

  • A complete suite of tools that work to diagnose, resolve, and allow customers get custom notifications and get real-time engagement with support agents.

Solution Demo

Book a demo and walk-through the way On Device Apps will solve your problems in real-time.

Solution Brochure

For more detailed information on On Device Apps, download the brochure.

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