Customer experience is all about giving right information at the right time. Precisely, in the moments when customers are looking for it to get their issues resolved. Our content management system customizes your knowledge base, making it a valuable resource for agents & customers. And the same can either be used internally by support teams or can be deployed across self help pages & FAQs for customers.
With easy-to-locate tabs, rich text formatting, findability & predictive search; smoothly guide your agents & customers towards the right information. And also utilize options to provide custom access to agents & customers, clearly defining internal & external content resources.
We make content easily accessible for everyone. With options to view content in 13 different languages; company-customer interactions become seamless. Creating support experiences in the native language strengthens customer relationships.
Built-in reports help you get a hang of the type of content customers & agents search for. Get insights into top customer queries & the most searched articles. Also, identify gaps in content and take actions to improve the same.
Serving Clients for
Handled 4 Billion+