Building solutions to enable connected customers to embrace mobility with ease
KocharSoft brings one of the world’s largest repositories of knowledge-based Intelligent Self Care, Device Management & Proactive Knowledge-powered Solutions for Connected Consumers. We simplify technology for operators, enterprises, & consumers in the age of digital lifestyle with our managed service platforms and solutions.
A complete set of solutions to manage a plethora of connected devices with device life cycle management, self-care solutions, database of support knowledge for agents and range of smart home solutions with E-Surveillance.
Knowledge Management Solutions
An evolving platform of support knowledge for agents, to simplify customer management across channels
Minimizing cost per lead by 71% for a prominent BSFI player
Learn MoreOur client is a consumer lending platform that gives users credit in a customised manner. It is a fintech startup that provides instant personal loans online and is focused on digital lending services while providing micro loans to Indian consumers.
Reduced Cost Per Lead (from INR 615 to INR 161)
Million Annual Cost Saving by Client
How our Knowledge Management Solutions helped a leader in Telecom improve its First Call Resolution by 21%
Learn MoreOur client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company's key product offerings include 2G, 3G and 4G services with enterprise services including national & international long distance call services.
Call Quality Achieved
Improvement in FCR Accuracy
Hits on our Platform
A popular fashion brand increases adherence to Standard Operating Procedures by 33% to increase business efficiency
Learn MoreOur client is high street fashion brand meeting the ever-growing demands of clothing & fashion industry in India. Apart from specializing in woollen knitted garments; the brand deals in denims, trousers, t-shirts, shirts, sportswear, and more for men, women, and teens. Their products are available through 200+ exclusive brand outlets and 1300+ multi brand outlets across the country.
Improvement in SOP Adherence
Compliance Improvement in Store Setup Time
Improvement in Stock Handling
About the Client
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Numbers That Make Us Proud
End Customers Served
Years of Experience
Transactions Handled on our Platforms
Deployments in 20 countries
Customer Experience 2.0: The Cornerstone of Your Digital Transformation Journey