in the era of
information overload,
findability is the key

Smart access to your knowledge base with easy findability & multi-channel content curation

Nurturing Customer Experience

Successful customer experience strategies rely on satisfied customer interactions. In practice, this means empowering their digital journey by delivering quick, appropriate, and consistent responses in the precise moments when they need assistance.

Satisfied Customers

Make your customers feel cared for deliver personalized support through interactive picture guides and decision tree-based tutorials.

Faster Access to Knowledge

Increase the ease of accessing knowledge. A well-structured knowledge base drives self service and enables agents deliver instant resolutions.

Minimise Costs

Structured knowledge flow helps agents deliver quick resolutions. Easing knowledge access over customer self-help channels reduces tickets and cost-to-serve.

Content Management

Efficient management & neat structuring
of knowledge base for its effective use.

Decision Trees

Reducing complex interactions into
easy-to-follow, step-by-step guides.

Picture Guides

Empowering agents & customers with visual
navigation towards solutions.

Bot Training

Empower your bot with a rich knowledge
base. Create intent, dialogues, and entities.

Augmented Reality

Bringing life in CX for the Augmented
Customer

Making Life Easier for

Customers

Customers

Omni-channel Support

Works with all digital channels and bots.

  • Supports self-service over website & app
  • Helps agents & bots deliver quick resolutions
  • Helps the staff close tickets quickly at brick-and-mortar

NLP-ready

Understand and process user intent to direct customers to relevant solutions.

  • Capture user sentiment such as anger, joy, disappointment, etc.
  • Identify the product, event, incident, etc. tied to the sentiment
  • Understand gist of a particular sentence or phrase

Predictive Search & Findability

Organized knowledge articles facilitate easy information findability for customers.

  • Content availability in structured sections & categories
  • Customized labels, search, and filters
  • Refined view of content
&

support teams

Support Teams

Analytics for Better Customer Experience

Analyse user activity & use contextual insights to deliver a better customer experience.

  • See most searched web pages, posts, and articles
  • Avoid providing repeat information to customers
  • Drive shorter resolution time

Integration with Currently used CRM & 3rd Party Systems

Seamless collaboration helps find everything at one place. On a single screen.

  • Salesforce
  • SAP
  • Siebel

User Management & Content Access

Add/remove users, send them updates, and let all teams work together.

  • Quickly enroll/expel users
  • Send individual/ group notifications for updates
  • Let all teams utilize a unified content resource