in the era of
findability is the key
Smart access to your knowledge base with easy findability & multi-channel content curation
Nurturing Customer Experience
Successful customer experience strategies rely on satisfied customer interactions. In practice, this means empowering their digital journey by delivering quick, appropriate, and consistent responses in the precise moments when they need assistance.
Make your customers feel cared for deliver personalized support through interactive picture guides and decision tree-based tutorials.
Faster Access to Knowledge
Increase the ease of accessing knowledge. A well-structured knowledge base drives self service and enables agents deliver instant resolutions.
Structured knowledge flow helps agents deliver quick resolutions. Easing knowledge access over customer self-help channels reduces tickets and cost-to-serve.
Efficient management & neat structuring of knowledge base for its effective use.
Reducing complex interactions into easy-to-follow, step-by-step guides.
Empowering agents & customers with visual navigation towards solutions.
Empower your bot with a rich knowledge base. Create intent, dialogues, and entities.
Bringing life in CX for the Augmented Customer
Making Life Easier for
Works with all digital channels and bots.
Supports self-service over website & app
Helps agents & bots deliver quick resolutions
Helps the staff close tickets quickly at brick-and-mortar
Understand and process user intent to direct customers to relevant solutions.
Capture user sentiment such as anger, joy, disappointment, etc.
Identify the product, event, incident, etc. tied to the sentiment
Understand gist of a particular sentence or phrase
Predictive Search & Findability
Organized knowledge articles facilitate easy information findability for customers.
Content availability in structured sections & categories
Customized labels, search, and filters
Refined view of content
Analytics for Better Customer Experience
Analyse user activity & use contextual insights to deliver a better customer experience.
See most searched web pages, posts, and articles
Avoid providing repeat information to customers
Drive shorter resolution time
Integration with Currently used CRM & 3rd Party Systems
Seamless collaboration helps find everything at one place. On a single screen.
User Management & Content Access
Add/remove users, send them updates, and let all teams work together.