Make Every Service Interaction Count

An array of factors contribute to successful service interactions. From a pleasant ambience to cordial staff members and a well-structured service journey to quick resolutions; the coveted wow element in customer service requires all of it. While customer experience is highly significant, increasing operating cost is an elephant in the room.

 

Thus, it is vital to get more done with less. And the things that foster its possibility are efficient workflow management for enhanced employee productivity, fewer operational gaps, and measurable metrics for energy consumption. Also, having a robust security layer would fuel up the cost reduction process by minimising pilferage and meeting other security needs.

 

Our Sense > Analyse > Act framework helps sense complex data with intelligent hardware, analyse it using advanced algorithms and artificial intelligence, and act on it through a state-of-the-art command center.

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Challenges We Solve


Inconsistent<br>Brand Experience

Inconsistent
Brand Experience

No Productivity<br>Benchmarks

No Productivity
Benchmarks

Lots of Data<br>No Actionable Insights

Lots of Data
No Actionable Insights

Costly & Ineffective<br>Audit Mechanism

Costly & Ineffective
Audit Mechanism

Reactive<br>Surveillance Systems

Reactive
Surveillance Systems

Fragmented<br>Ecosystem

Fragmented
Ecosystem

Distributed<br>Monitoring

Distributed
Monitoring

Decentralised<br>Data Security

Decentralised
Data Security

Business Benefits through Technology


Business Efficiency

  • 24/7 Visibility on Operations
  • Identify Productivity Gaps
  • Enhance Business Efficiency

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Business Efficiency Builds Stronger Bottom Lines

Our IoT platform has been built to facilitate seamless business operations. Our integrated cameras & sensors empower you to keep a 24/7 visibility on operations & employees to map the gaps in productivity and operational efficiency. Just tap your smartphone screen and take hold of things, no matter where you are.

Customer Experience

  • Comply with Brand Parameters
  • Create an Optimal Business Environment
  • Deliver the Desired Customer Experience

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Helping you put Customer First

From identifying your employees’ adherence to the code of conduct to watch if the office opened on time, we help you know everything that brings out good customer experience. Keeping a strict check on brand parameters like consistent floor layout, assistance protocol, and more; we ensure your customers are treated aptly.

Safety & Security Management

  • Real Time Alerts & Notifications
  • Take Proactive Safety Steps
  • Avoid Unwanted Incidents

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A Connected Ecosystem for Safety & Security

Safety & security is no more a synonym for post event investigation. With seamless M2M communication, you get real time notifications upon an unexpected activity. You get notified as soon as a door opens unexpectedly, when there is human motion in a prohibited area, when cameras are tampered and other unexpected scenarios.

Health & Hygiene Management

  • Maintain Optimum Air Quality
  • Monitor Temperature & Humidity
  • Identify Deviations in Hygiene

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Maintain a Pleasant Ambiance

It takes a pleasant ambiance to ensure customers revisit your office and actually feel good being there. Our integrated sensors for air quality, temperature, humidity, and more inform you in real time whenever, there are deviations in environment. Our surveillance team keeps a consistent check on hygiene factors to sustain a pleasant ambiance.

Helping you Improve Service Interactions.

We help you increase your awareness about lapses in customer experience, hygiene, compliance adherence, and operational efficiency - the parameters that contribute to ideal service interactions. All this through easy to understand reports that let you act and make a positive difference in your customer experience.

Talk to an Expert

Analysing 2 Million sq. ft.
Space

World's Largest Repository of
Connected Devices

Solutions Used in More than
20 Countries

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