Posted On: December 27, 2016
Categories:
Mobile self-care solutions have become a proficient method for telecoms to improve customer experience while minimizing the cost to serve. […]
Posted On: December 26, 2016
Categories:
Self-service is one of the most broadly used communication channel for customer service, surpassing the utilization of the voice channel. […]
Posted On: December 21, 2016
Categories:
Losing customers is quite easy nowadays, and letting your service & support quality drop through cracks is one of the […]
Posted On: November 24, 2016
Categories:
With the consumers getting connected digitally, customer experience has emerged as the key factor for success in the telecom industry. […]
Posted On: November 11, 2016
Categories:
Customer service technologies have evolved significantly, yet not all operators have upgraded their assisted support systems. Also, customers increasingly prefer […]
Posted On: November 3, 2016
Categories:
Self-service lanes appeared in the grocery stores for the first time. The way they captured customer interest, attracted other industries […]
Posted On: November 1, 2016
Categories:
Service quality has been a significant concern for companies dealing directly with consumer products or services. However, advancement of technology […]
Posted On: October 28, 2016
Categories:
A strong business-customer connect is the key to customer retention, which depends largely on the quality of after-sales service delivered. Self-service solutions […]
Posted On: December 18, 2013
Categories:
Today in this fast moving world, people look for mobility solutions that could help simplifying their lives. And, when it […]