In the decades before the liberalization of the early 1990s, low economic growth haunted the country like a steam-powered train […]

How long would you keep your customers stuck in waiting lines? The customers who do not receive responses fast enough […]

Chatbots have been a trending point of discussion in business for the last couple of years. Many businesses have put […]

Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they […]

For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute […]

Evolution of digital technologies has created a bunch of challenges for telecoms, including demanding consumers and competitive environment. Inability to […]

Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]

One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber […]

Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT […]

Mobile apps have become an indispensable tool for telecom operators to deliver hassle-free customer experience. Though users spend most of […]

Digitization has significantly transformed the communication landscape, creating a competitive market for operators. Delivering a better experience builds customer loyalty […]

In the business world, the digital transition brings the benefits of better customer loyalty and brand value. Simplifying customer service […]