Decide To Climb The Customer Experience Tree With This Self- Service Software

Posted On: November 26, 2018

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A tree is related to various analogies in day to day life. Be it our natural aids, food and it […]

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Think a Bigger Picture on Customer Experience

Posted On: November 14, 2018

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“A picture is worth a thousand words”  ~Fred R.Barnard A picture is worth a thousand words accurately stated by Fred […]

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Why Start-ups Must Outsource their CX Initiatives

Posted On: September 21, 2018

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As LinkedIn named India’s 25 most attractive start-ups in 2018, I was excited to see which of them have made […]

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Grow Your Telecom Business with AI-backed Knowledge Base Software

Posted On: September 5, 2018

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There is much written about the famed Roman army which was directly responsible for the rolling juggernaut that was the […]

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Why A Knowledge Management Software is Crucial for Sustainable Growth of Financial Institutions

Posted On: July 24, 2018

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Truly impactful power almost always stems from knowledge. It is the one key differentiator that brings success to people merely […]

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New ISP Trends & their Impact on Customer Experience

Posted On: May 19, 2018

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With technologies like FTTH (fiber-to-the-home) getting increasingly used in many parts of the world, fixed broadband market is constantly growing […]

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How Knowledge Management Helps In Digital Transformation

Posted On: April 16, 2018

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We live in an age that has gone digital in a big way. C-suites across industries are frequently using words […]

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Bots Can Sell Now!

Posted On: August 25, 2017

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Chatbots have been a trending point of discussion in business for the last couple of years. Many businesses have put […]

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Knowledge Management + Technology : Perfect Recipe for Successful Chatbots

Posted On: June 26, 2017

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Service interactions handled through chatbots is a top priority for many telecom operators because of their benefits like better customer […]

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Fix Customer Service Errors with Knowledge Management Platform

Posted On: June 21, 2017

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Today, customers expect service providers to deliver high-speed data services combined with a quality brand experience. However, most subscribers complain […]

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Why is Decision Tree Software Important for Customer Service?

Posted On: May 12, 2017

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A common challenge for businesses today is to deliver quick and precise resolutions to their customers. Simultaneously, they have to […]

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How Telecoms Drive Multichannel CX Using Knowledge Management System

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What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is […]

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