The call center employee is the first to speak to the customer and has the unique opportunity to make an […]

Knowledge management is the process through which a company collects, organizes, communicates, and analyses its data in a form that […]

Introduction Over the past few years, we’ve witnessed a rise in the use of AI. Remarkable innovations in machine learning, […]

It takes 10 good experiences to make up for one bad customer experience and repair the customer-organization relationship. Do you […]

You might have noticed last time when you went to the supermarket to buy groceries, there was an option to […]

In the decades before the liberalization of the early 1990s, low economic growth haunted the country like a steam-powered train […]

Living in the era of digitization makes information one of the most important assets of modern enterprises. Making, managing, and […]

India reached the billion-subscriber mark of mobile phone users in 2015, according to TRAI*. But a lot has changed since. […]

Today’s fast-paced digital trends are challenging the work ideologies and operational strategies of businesses. Especially when it comes to excellence […]

The biggest buzz in the telecom industry, as of now is 5G technology. Communication paradigm will change its avatar with […]

In this era of modernization, subscribers wish to use the services of a network that caters to their needs, offers […]

Online ticket bookings, cancellations, payments, checking flight status online and choosing seat preferences for movie or journey is the perfect […]