Agent Turnover – How Knowledge Management Solves One Of The Biggest Call-Center Challenge

Posted On: December 20, 2021

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The call center employee is the first to speak to the customer and has the unique opportunity to make an […]

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Top 5 KM tools for E-commerce Industry

Posted On: August 26, 2021

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Knowledge management is the process through which a company collects, organizes, communicates, and analyses its data in a form that […]

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Buyers guide to AI ready knowledge base for contact center teams

Posted On: July 14, 2021

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Introduction Over the past few years, we’ve witnessed a rise in the use of AI. Remarkable innovations in machine learning, […]

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Why is customer service automation becoming the need of the hour?

Posted On: March 22, 2021

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It takes 10 good experiences to make up for one bad customer experience and repair the customer-organization relationship. Do you […]

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Customer Experience Trends 2021: The Rise of Self Service

Posted On: March 11, 2020

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You might have noticed last time when you went to the supermarket to buy groceries, there was an option to […]

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SaaS in India & How It Is Becoming An Upcoming Revenue Market

Posted On: February 18, 2020

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In the decades before the liberalization of the early 1990s, low economic growth haunted the country like a steam-powered train […]

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Turning information into usable knowledge for enterprises

Posted On: July 27, 2019

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Living in the era of digitization makes information one of the most important assets of modern enterprises. Making, managing, and […]

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Supporting Revenue Growth During Market Volatility in Telecom

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India reached the billion-subscriber mark of mobile phone users in 2015, according to TRAI*. But a lot has changed since. […]

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How Intelligent Virtual Assistants Deliver Excellent Help-Desk Experience

Posted On: June 3, 2019

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Today’s fast-paced digital trends are challenging the work ideologies and operational strategies of businesses. Especially when it comes to excellence […]

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Shifting Paradigm of Knowledge Management with 5G Technology

Posted On: May 16, 2019

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The biggest buzz in the telecom industry, as of now is 5G technology. Communication paradigm will change its avatar with […]

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How AI Backed Virtual Assistants Drive Digital Engagement in Telecom Industry

Posted On: January 28, 2019

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In this era of modernization, subscribers wish to use the services of a network that caters to their needs, offers […]

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Be the Bank Customers Can Bank On

Posted On: December 18, 2018

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Online ticket bookings, cancellations, payments, checking flight status online and choosing seat preferences for movie or journey is the perfect […]

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