HOW OUR
KNOWLEDGE MANAGEMENT
PLATFORM
HELPED LEADING
TELECOM
IMPROVE ITS FCR BY
21%

About the Client

Our client is the credible mobile network operator in Indian telecommunication industry. It owns spectrum in 1800 MHz band, across 7 telecom circle areas in the country. The company's key product offerings include 2G, 3G and 4G services with enterprise services including national & international long distance call services.

Key Takeways:

90%

Call Quality Achieved

21%

Improvement in FCR Accuracy

30.5 Million

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