HOW OUR
KNOWLEDGE MANAGEMENT
PLATFORM
HELPED LEADING
FINTECH STARTUP
IMPROVE
CALL RESOLUTION BY 20%

About the Client

Oxigen is one of the major payment solution providers in India. Their solutions enable customers to make mobile/DTH recharges, quick money transfers, utility bill payments, facilitating 600 million transactions per year.

Key Takeways:

20%

Improvement in call resolutions

100%

Tagging compliance achieved

35 Second

AHT reduced

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