How
KocharTech helped LEADING
FOOD DELIVERY APP Improve
C-SAT by 10%

About the Client

Our client is a unicorn startup founded in 2014. They manage end delivery of orders to customer’s doorstep. Their mobile application allows users to order food from restaurant and get it delivered at selected location. The app also offers variety of choices for food and discounts. It has been a very popular food delivery app among the Indian audience with 10 million+ downloads and rating of 4.2

Key Takeways:

52 Second

First Response Time Reduced

10%

C-SAT Improvement

23%

Average Handling Time dropped

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