Apply for the post of SR. EXECUTIVE - WFM

Job Profile:
SR. EXECUTIVE - WFM
Department:
Operations
Location:
Gurgaon
Job Description:

This is what your usual day, as an Sr.Executive (WFM) at Maxicus would look like:

  • Analyze & Publish reports to internal and external customers
  • Meet timelines & ensure accuracy of reports all the time
  • Analyze operational metrics & share real-time challenges & solutions
  • Helping operations in staffing and scheduling of agents
  • Ensure optimizing of agent level performance strategically
  • Actively Participate in dept. daily meetings & performance reviews for business unit
  • Inter department communication
Desired Candidate Profile:
  • Min 2 years of experience in WFM department
  • Proficiency in verbal and written communication
  • Excellent data analytical and presentation skills
  • Strong command on MS Excel , Access, Power BI, Tableau & SQL
  • Extensive experience with data warehouse implementation
Experience:
2 - 5 Years.

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