- Managing a team of BPO executives.
- Ensuring team performance as per agreed standards.
- Maintaining Client KPI’s.
- Team management like maintaining Attrition/Shrinkage.
- To manage daily targets.
Desired Candidate Profile:
- Must carry minimum 1 year experience as a Team Leader in BPO.
- Good communication and presentation skills.
- Good in interpersonal and people management skills.