Apply for the post of Team Leader- Work From Home

Job Profile:
Team Leader- Work From Home
Department:
Operations
Location:
Gurgaon
Job Description:

Leading and developing a team of 20 CSAs; responsible for the overall performance management

Coordination and evaluation of the team as per defined process.

Do floor walk to support team members during shift during peaks

Manage critical operational processes, with SLA responsibility

Drive quality and customer experience in the process

Work closely with Operations manager to meet operational targets

Coaching and mentoring of team members and devise an action plan to groom them into future managers

 

Desired Candidate Profile:

Graduate in any discipline

Must know anyone 2 multilingual languages out of Tamil,Telugu, Kannada & Malayalam

Work from Home Profile. Candidate can work from anywhere in India

Min 2 years overall work experience (Preferred customer services experience), should have minimum 6 months experience working as Team Leader or equivalent role

Experience:
2-5 yrs

Online Application Form

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