To handle the transactional quality team.
Managing internal as well as external quality audits.
Responsible for metrics collection, analysis and consolidation across unit.
Identifying root cause analysis of quality shortfalls.
Developing and implementing training plans based on areas for improvement identified by call monitoring.
Should have sound knowledge of Transactional quality.
Six sigma certification shall be preferred.
Should have in depth knowledge of quality tools.
Strong analytical skills.
Good communication skills.
Must carry experience in domestic BPO domain.