- Handling Chat Operations for one of the leading Indian start ups.
- Managing Client KPI’s.
- Client relationship management.
- Driving team’s performance.
- Presenting weekly reviews to management on key deliverables.
Desired Candidate Profile:
- Excellent verbal and written communication skills.
- Good team player with willingness to learn and drive to achieve.
- Should be able to drive Continuous Improvement in process.
- Must carry experience in managing non voice Operations in domestic BPO setup