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A strong business-customer connect is the key to customer retention, which depends largely on the quality of after-sales service delivered. Self-service solutions … Continue reading “Mobile Self Care Apps – Customer Support Benefits for Telecoms”

For all major telecom and technology companies, achieving support excellence is a key factor to ensure better business growth. From … Continue reading “Knowledge Management Software Helps Improve Customer Service”

Service providers in the telecom sector are experiencing a drop in their customer satisfaction scores. Since MVNOs operate on the … Continue reading “Effective Support Solutions for MVNO – Improve Brand Value for Operators”

Running an MVNO business has never been easier and competing with mainstream players of telecom sector is a tough task in itself. With the … Continue reading “Support Solutions to Tackle MVNO Challenges effectively”

Customer service has become a key differentiator of brands today, especially in the telecom industry, with price & product margins … Continue reading “Boost Customer Service KPIs with Knowledge Management Platform”

In the recent technological world, the days of being tied to one’s desk for 45+ hours a week are long … Continue reading “Enterprise Mobility”

Today in this fast moving world, people look for mobility solutions that could help simplifying their lives. And, when it … Continue reading “Leveraging Mobile Self-Care Apps to Increase Customer Loyalty”

Years ago, point-to-point communication was a big deal. But now, point-to-multipoint and even wireless data streaming to multiple connected wireless … Continue reading “Overview of Wireless Data Services”

Today’s cut throat competitive world, everyone is on the race to be at the top. With the technological advancements and … Continue reading “Importance of Customer Experience Management Training in Current Scenario”