Simplify Telecom Support with Self Service Software for Smartphones

Posted On: November 24, 2016, By:

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With the consumers getting connected digitally, customer experience has emerged as the key factor for success in the telecom industry. … Continue reading “Simplify Telecom Support with Self Service Software for Smartphones”

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Enabling a Smart Customer Service with Knowledge Management

Posted On: November 23, 2016, By:

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Today, customer service has become a vital part of the ability of a business to promote products & services, to … Continue reading “Enabling a Smart Customer Service with Knowledge Management”

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Gain Subscriber Satisfaction with Self Care Solution

Posted On: November 11, 2016, By:

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Customer service technologies have evolved significantly, yet not all operators have upgraded their assisted support systems. Also, customers increasingly prefer … Continue reading “Gain Subscriber Satisfaction with Self Care Solution”

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Reduce Customer Effort with Integrated Telecom Self-Service

Posted On: November 3, 2016, By:

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Self-service lanes appeared in the grocery stores for the first time. The way they captured customer interest, attracted other industries … Continue reading “Reduce Customer Effort with Integrated Telecom Self-Service”

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Improve Customer Service With Telecom Self Care Solutions

Posted On: November 1, 2016, By:

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Service quality has been a significant concern for companies dealing directly with consumer products or services. However, advancement of technology … Continue reading “Improve Customer Service With Telecom Self Care Solutions”

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Addressing Operator Challenges with Telecom Management Solutions

Posted On: October 31, 2016, By:

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The rise of new technologies & subscriber expectations has raised challenges for operators, which can be addressed with the telecom … Continue reading “Addressing Operator Challenges with Telecom Management Solutions”

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Mobile Self Care Apps – Customer Support Benefits for Telecoms

Posted On: October 28, 2016, By:

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A strong business-customer connect is the key to customer retention, which depends largely on the quality of after-sales service delivered. Self-service solutions … Continue reading “Mobile Self Care Apps – Customer Support Benefits for Telecoms”

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Knowledge Management Software Helps Improve Customer Service

Posted On: October 27, 2016, By:

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For all major telecom and technology companies, achieving support excellence is a key factor to ensure better business growth. From … Continue reading “Knowledge Management Software Helps Improve Customer Service”

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Effective Support Solutions for MVNO – Improve Brand Value for Operators

Posted On: October 26, 2016, By:

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Service providers in the telecom sector are experiencing a drop in their customer satisfaction scores. Since MVNOs operate on the … Continue reading “Effective Support Solutions for MVNO – Improve Brand Value for Operators”

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