Self-service is one of the most broadly used communication channel for customer service, surpassing the utilization of the voice channel. […]

With time, companies need to adopt new technologies to achieve success. Today, knowledge management has gained popularity by enabling higher […]

Inaccurate resolutions and inconsistent support service are the major contributors to a poor quality customer service. However, centralized knowledge management […]

Customer experience is a game changer for telecom companies today, which service providers and solution vendors are working to achieve […]

Losing customers is quite easy nowadays, and letting your service & support quality drop through cracks is one of the […]

Knowledge management has gained a foothold in the customer service industry, with service providers deploying KM practices for a better […]

The telecom industry has transformed significantly in the last decade, and MVNOs have emerged to take advantage of these changes. […]

The telecom industry has observed a rapid growth in the development & innovation of end-user products, causing new various support […]

Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related […]

With the consumers getting connected digitally, customer experience has emerged as the key factor for success in the telecom industry. […]

Today, customer service has become a vital part of the ability of a business to promote products & services, to […]