Boost First Contact Resolution Rate with Integrated Self-care

Posted On: December 21, 2016, By:

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Losing customers is quite easy nowadays, and letting your service & support quality drop through cracks is one of the … Continue reading “Boost First Contact Resolution Rate with Integrated Self-care”

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Boost Customer Loyalty with Telecom Call Center Knowledge Management

Posted On: December 20, 2016, By:

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Knowledge management has gained a foothold in the customer service industry, with service providers deploying KM practices for a better … Continue reading “Boost Customer Loyalty with Telecom Call Center Knowledge Management”

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Understanding the Industry Before a Successful MVNO Launch

Posted On: December 19, 2016, By:

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The telecom industry has transformed significantly in the last decade, and MVNOs have emerged to take advantage of these changes. … Continue reading “Understanding the Industry Before a Successful MVNO Launch”

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Key Focus Areas of an Efficient Knowledge Management System

Posted On: December 8, 2016, By:

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The telecom industry has observed a rapid growth in the development & innovation of end-user products, causing new various support … Continue reading “Key Focus Areas of an Efficient Knowledge Management System”

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Guide to Simplify Customer Onboarding & Support for Telecoms

Posted On: December 7, 2016, By:

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Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related … Continue reading “Guide to Simplify Customer Onboarding & Support for Telecoms”

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Simplify Telecom Support with Self Service Software for Smartphones

Posted On: November 24, 2016, By:

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With the consumers getting connected digitally, customer experience has emerged as the key factor for success in the telecom industry. … Continue reading “Simplify Telecom Support with Self Service Software for Smartphones”

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Enabling a Smart Customer Service with Knowledge Management

Posted On: November 23, 2016, By:

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Today, customer service has become a vital part of the ability of a business to promote products & services, to … Continue reading “Enabling a Smart Customer Service with Knowledge Management”

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Gain Subscriber Satisfaction with Self Care Solution

Posted On: November 11, 2016, By:

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Customer service technologies have evolved significantly, yet not all operators have upgraded their assisted support systems. Also, customers increasingly prefer … Continue reading “Gain Subscriber Satisfaction with Self Care Solution”

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Reduce Customer Effort with Integrated Telecom Self-Service

Posted On: November 3, 2016, By:

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Self-service lanes appeared in the grocery stores for the first time. The way they captured customer interest, attracted other industries … Continue reading “Reduce Customer Effort with Integrated Telecom Self-Service”

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