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First contact resolution

Boost First Contact Resolution Rate with Integrated Self-care

Losing customers is quite easy nowadays, and letting your service & support quality drop through cracks is one of the […]

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Call center knowledge management

Boost Customer Loyalty with Telecom Call Center Knowledge Management

Knowledge management has gained a foothold in the customer service industry, with service providers deploying KM practices for a better […]

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MVNO Europe

Understanding the Industry Before a Successful MVNO Launch

The telecom industry has transformed significantly in the last decade, and MVNOs have emerged to take advantage of these changes. […]

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Knowledge Management System

Key Focus Areas of an Efficient Knowledge Management System

The telecom industry has observed a rapid growth in the development & innovation of end-user products, causing new various support […]

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Simplify Customer Onboarding for Telecoms

Guide to Simplify Customer Onboarding & Support for Telecoms

Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related […]

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Self Service Software for Smartphones

Simplify Telecom Support with Self Service Software for Smartphones

With the consumers getting connected digitally, customer experience has emerged as the key factor for success in the telecom industry. […]

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Smart customer service

Enabling a Smart Customer Service with Knowledge Management

Today, customer service has become a vital part of the ability of a business to promote products & services, to […]

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Self care solution

Gain Subscriber Satisfaction with Self Care Solution

Customer service technologies have evolved significantly, yet not all operators have upgraded their assisted support systems. Also, customers increasingly prefer […]

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Reduce Customer Effort

Reduce Customer Effort with Integrated Telecom Self-Service

Self-service lanes appeared in the grocery stores for the first time. The way they captured customer interest, attracted other industries […]

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telecom self care solutions

Improve Customer Service With Telecom Self Care Solutions

Service quality has been a significant concern for companies dealing directly with consumer products or services. However, advancement of technology […]

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Telecom Management Solutions

Addressing Operator Challenges with Telecom Management Solutions

The rise of new technologies & subscriber expectations has raised challenges for operators, which can be addressed with the telecom […]

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