Losing customers is quite easy nowadays, and letting your service & support quality drop through cracks is one of the […]

Knowledge management has gained a foothold in the customer service industry, with service providers deploying KM practices for a better […]

The telecom industry has transformed significantly in the last decade, and MVNOs have emerged to take advantage of these changes. […]

The telecom industry has observed a rapid growth in the development & innovation of end-user products, causing new various support […]

Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related […]

With the consumers getting connected digitally, customer experience has emerged as the key factor for success in the telecom industry. […]

Today, customer service has become a vital part of the ability of a business to promote products & services, to […]

Customer service technologies have evolved significantly, yet not all operators have upgraded their assisted support systems. Also, customers increasingly prefer […]

Self-service lanes appeared in the grocery stores for the first time. The way they captured customer interest, attracted other industries […]

Service quality has been a significant concern for companies dealing directly with consumer products or services. However, advancement of technology […]

The rise of new technologies & subscriber expectations has raised challenges for operators, which can be addressed with the telecom […]