Posted On: December 31, 2016, By: Rishu Kapoor
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Operators are facing new challenges with the increased use of connected mobile devices with varied software and features. They need … Continue reading “Unified Device Management Solutions for Telecom Success”
Posted On: December 30, 2016, By: Nitin Saxena
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Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers is the moment that helps service providers … Continue reading “Best Practices for Onboarding Customers Efficiently”
Posted On: December 29, 2016, By: Rishu Kapoor
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Digitization has significantly transformed the communication landscape, creating a competitive market for operators. Delivering a better experience builds customer loyalty … Continue reading “Operator Self Service Tools – For a Rewarding Telecom Service”
Posted On: December 28, 2016, By: Rishu Kapoor
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In the business world, the digital transition brings the benefits of better customer loyalty and brand value. Simplifying customer service … Continue reading “Mobile Self Care Solution – Automating Telecom Customer Service”
Posted On: December 27, 2016, By: Rishu Kapoor
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Mobile self-care solutions have become a proficient method for telecoms to improve customer experience, while minimizing the cost to serve. … Continue reading “Mobile Self Care Application – A Lucrative Tool for Telecoms”
Posted On: December 26, 2016, By: Rishu Kapoor
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Self-service is one of the most broadly used communication channel for customer service, surpassing the utilization of the voice channel. … Continue reading “Don’t Deploy Mobile Self Service Solution Before Reading This”
Posted On: December 24, 2016, By: Rishu Kapoor
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With time, companies need to adopt new technologies to achieve success. Today, knowledge management has gained popularity by enabling higher … Continue reading “Best Knowledge Management Systems – Know How to Find Them”
Posted On: December 23, 2016, By: Rishu Kapoor
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Inaccurate resolutions and inconsistent support service are the major contributors to a poor quality customer service. However, centralized knowledge management … Continue reading “Revamp Customer Experience with Knowledge Management Solutions”
Posted On: December 22, 2016, By: Rishu Kapoor
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Customer experience is a game changer for telecom companies today, which service providers and solution vendors are working to achieve … Continue reading “Why Operators Need the Best Knowledge Management Software?”
