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Why Decision Trees are Important for Customer Service?

A common challenge for businesses today is to deliver quick and precise resolutions to their customers. Simultaneously, they have to […]

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How Telecoms Drive Multichannel CX Using Knowledge Management System

What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is […]

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Knowledge Management System

Searchability – Key to Successful Knowledge Management System

Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital […]

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Self-care Solutions

Self-care Solutions – Meeting Consumers’ Liquid Expectations

Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they […]

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3 Ways Telecoms can Heighten CX Reputation

Three Ways Telecoms can Heighten CX Reputation

For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute […]

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How to Ensure Customer Satisfaction Using Technology?

Evolution of digital technologies has created a bunch of challenges for telecoms, including demanding consumers and competitive environment. Inability to […]

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Customer Retention - 3 Point Solution

Customer Retention: 3 Point Solution

Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]

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Telecoms, Meet These 3 Expectations to Win Customer Loyalty

One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber […]

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3 Solutions for Telecoms to Ensure a Safe Digital Journey

Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT […]

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Reinvent CX in 2017 with Right Knowledge Management Solution

The overall concept of customer experience is changing rapidly along with the way businesses should handle it. Moreover, keeping up […]

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First contact resolution

Need to Improve First Contact Resolution? Upgrade Support Tools

Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned […]

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