Searchability – Key to Successful Knowledge Management System

Posted On: May 1, 2017, By:

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Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital … Continue reading “Searchability – Key to Successful Knowledge Management System”

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Self-care Solutions – Meeting Consumers’ Liquid Expectations

Posted On: April 25, 2017, By:

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Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they … Continue reading “Self-care Solutions – Meeting Consumers’ Liquid Expectations”

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Three Ways Telecoms can Heighten CX Reputation

Posted On: April 3, 2017, By:

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For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute … Continue reading “Three Ways Telecoms can Heighten CX Reputation”

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How to Ensure Customer Satisfaction Using Technology?

Posted On: March 27, 2017, By:

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Evolution of digital technologies has created a bunch of challenges for telecoms, including demanding consumers and competitive environment. Inability to … Continue reading “How to Ensure Customer Satisfaction Using Technology?”

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Customer Retention: 3 Point Solution

Posted On: March 25, 2017, By:

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Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing … Continue reading “Customer Retention: 3 Point Solution”

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Telecoms, Meet These 3 Expectations to Win Customer Loyalty

Posted On: March 21, 2017, By:

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One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber … Continue reading “Telecoms, Meet These 3 Expectations to Win Customer Loyalty”

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3 Solutions for Telecoms to Ensure a Safe Digital Journey

Posted On: March 9, 2017, By:

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Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT … Continue reading “3 Solutions for Telecoms to Ensure a Safe Digital Journey”

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Reinvent CX in 2017 with Right Knowledge Management Solution

Posted On: February 6, 2017, By:

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The overall concept of customer experience is changing rapidly along with the way businesses should handle it. Moreover, keeping up … Continue reading “Reinvent CX in 2017 with Right Knowledge Management Solution”

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Need to Improve First Contact Resolution? Upgrade Support Tools

Posted On: January 18, 2017, By:

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Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned … Continue reading “Need to Improve First Contact Resolution? Upgrade Support Tools”

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