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Today, customers expect service providers to deliver high-speed data services combined with a quality brand experience. However, most subscribers complain … Continue reading “Fix Customer Service Errors with Knowledge Management Platform”

A common challenge for businesses today is to deliver quick and precise resolutions to their customers. Simultaneously, they have to … Continue reading “Why Decision Trees are Important for Customer Service?”

What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is … Continue reading “How Telecoms Drive Multichannel CX Using Knowledge Management System”

Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital … Continue reading “Searchability – Key to Successful Knowledge Management System”

Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they … Continue reading “Self-care Solutions – Meeting Consumers’ Liquid Expectations”

For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute … Continue reading “Three Ways Telecoms can Heighten CX Reputation”

Evolution of digital technologies has created a bunch of challenges for telecoms, including demanding consumers and competitive environment. Inability to … Continue reading “How to Ensure Customer Satisfaction Using Technology?”

Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing … Continue reading “Customer Retention: 3 Point Solution”

One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber … Continue reading “Telecoms, Meet These 3 Expectations to Win Customer Loyalty”