Our Blog

When Levi’s adopted IoT for real-time inventory monitoring in one of its San Francisco store three years ago; it indicated … Continue reading “How IoT Maximises Business Efficiency in Retail”

We live in an age that has gone digital in a big way. C-suites across industries are frequently using words … Continue reading “How Knowledge Management Helps In Digital Transformation”

IoT is touching every industry today and is currently the big revolution that is impacting businesses and consumers. Over the … Continue reading “IoT Security – The Wake-up Call for Organizations”

To stand out from competition, microfinance institutions always look for ways to make their customer experience better. A great customer … Continue reading “Discover how IoT Unlocks Great Customer Experience”

Chatbots have been a trending point of discussion in business for the last couple of years. Many businesses have put … Continue reading “Bots Can Sell Now!”

Service interactions handled through chatbots is a top priority for many telecom operators because of their benefits like better customer … Continue reading “Knowledge Management + Technology : Perfect Recipe for Successful Chatbots”

Today, customers expect service providers to deliver high-speed data services combined with a quality brand experience. However, most subscribers complain … Continue reading “Fix Customer Service Errors with Knowledge Management Platform”

A common challenge for businesses today is to deliver quick and precise resolutions to their customers. Simultaneously, they have to … Continue reading “Why Decision Trees are Important for Customer Service?”

What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is … Continue reading “How Telecoms Drive Multichannel CX Using Knowledge Management System”