Operator Self Service Tools – For a Rewarding Telecom Service

Posted On: December 29, 2016, By:

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Digitization has significantly transformed the communication landscape, creating a competitive market for operators. Delivering a better experience builds customer loyalty … Continue reading “Operator Self Service Tools – For a Rewarding Telecom Service”

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Mobile Self Care Solution – Automating Telecom Customer Service

Posted On: December 28, 2016, By:

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In the business world, the digital transition brings the benefits of better customer loyalty and brand value. Simplifying customer service … Continue reading “Mobile Self Care Solution – Automating Telecom Customer Service”

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Mobile Self Care Application – A Lucrative Tool for Telecoms

Posted On: December 27, 2016, By:

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Mobile self-care solutions have become a proficient method for telecoms to improve customer experience, while minimizing the cost to serve. … Continue reading “Mobile Self Care Application – A Lucrative Tool for Telecoms”

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Don’t Deploy Mobile Self Service Solution Before Reading This

Posted On: December 26, 2016, By:

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Self-service is one of the most broadly used communication channel for customer service, surpassing the utilization of the voice channel. … Continue reading “Don’t Deploy Mobile Self Service Solution Before Reading This”

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Boost First Contact Resolution Rate with Integrated Self-care

Posted On: December 21, 2016, By:

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Losing customers is quite easy nowadays, and letting your service & support quality drop through cracks is one of the … Continue reading “Boost First Contact Resolution Rate with Integrated Self-care”

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Simplify Telecom Support with Self Service Software for Smartphones

Posted On: November 24, 2016, By:

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With the consumers getting connected digitally, customer experience has emerged as the key factor for success in the telecom industry. … Continue reading “Simplify Telecom Support with Self Service Software for Smartphones”

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Gain Subscriber Satisfaction with Self Care Solution

Posted On: November 11, 2016, By:

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Customer service technologies have evolved significantly, yet not all operators have upgraded their assisted support systems. Also, customers increasingly prefer … Continue reading “Gain Subscriber Satisfaction with Self Care Solution”

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Reduce Customer Effort with Integrated Telecom Self-Service

Posted On: November 3, 2016, By:

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Self-service lanes appeared in the grocery stores for the first time. The way they captured customer interest, attracted other industries … Continue reading “Reduce Customer Effort with Integrated Telecom Self-Service”

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Improve Customer Service With Telecom Self Care Solutions

Posted On: November 1, 2016, By:

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Service quality has been a significant concern for companies dealing directly with consumer products or services. However, advancement of technology … Continue reading “Improve Customer Service With Telecom Self Care Solutions”

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