How Knowledge Management Helps In Digital Transformation

Posted On: April 16, 2018

Categories: 

We live in an age that has gone digital in a big way. C-suites across industries are frequently using words […]

Read More

Bots Can Sell Now!

Posted On: August 25, 2017

Categories: 

Chatbots have been a trending point of discussion in business for the last couple of years. Many businesses have put […]

Read More

Knowledge Management + Technology : Perfect Recipe for Successful Chatbots

Posted On: June 26, 2017

Categories: 

Service interactions handled through chatbots is a top priority for many telecom operators because of their benefits like better customer […]

Read More

Fix Customer Service Errors with Knowledge Management Platform

Posted On: June 21, 2017

Categories: 

Today, customers expect service providers to deliver high-speed data services combined with a quality brand experience. However, most subscribers complain […]

Read More

Why Decision Trees are Important for Customer Service?

Posted On: May 12, 2017

Categories: 

A common challenge for businesses today is to deliver quick and precise resolutions to their customers. Simultaneously, they have to […]

Read More

How Telecoms Drive Multichannel CX Using Knowledge Management System

Posted On:

Categories: 

What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is […]

Read More

Searchability – Key to Successful Knowledge Management System

Posted On: May 1, 2017

Categories: 

Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital […]

Read More

Self-care Solutions – Meeting Consumers’ Liquid Expectations

Posted On: April 25, 2017

Categories: 

Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they […]

Read More

Three Ways Telecoms can Heighten CX Reputation

Posted On: April 3, 2017

Categories: 

For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute […]

Read More

Customer Retention: 3 Point Solution

Posted On: March 25, 2017

Categories: 

Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]

Read More

Telecoms, Meet These 3 Expectations to Win Customer Loyalty

Posted On: March 21, 2017

Categories: 

One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber […]

Read More

3 Solutions for Telecoms to Ensure a Safe Digital Journey

Posted On: March 9, 2017

Categories: 

Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT […]

Read More

Ready to transform your
business?

Request a Demo Make request
We use cookies to enhance user experience. By clicking any link on this page you are giving your consent for us to set cookies.
Okay, Thanks Privacy Policy