How Knowledge Management Helps In Digital Transformation

Posted On: April 16, 2018

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We live in an age that has gone digital in a big way. C-suites across industries are frequently using words […]

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Bots Can Sell Now!

Posted On: August 25, 2017

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Chatbots have been a trending point of discussion in business for the last couple of years. Many businesses have put […]

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Knowledge Management + Technology : Perfect Recipe for Successful Chatbots

Posted On: June 26, 2017

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Service interactions handled through chatbots is a top priority for many telecom operators because of their benefits like better customer […]

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Fix Customer Service Errors with Knowledge Management Platform

Posted On: June 21, 2017

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Today, customers expect service providers to deliver high-speed data services combined with a quality brand experience. However, most subscribers complain […]

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Why Decision Trees are Important for Customer Service?

Posted On: May 12, 2017

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A common challenge for businesses today is to deliver quick and precise resolutions to their customers. Simultaneously, they have to […]

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How Telecoms Drive Multichannel CX Using Knowledge Management System

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What do subscribers look for when they turn to their telecom operators for help? A one-word answer to it is […]

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Searchability – Key to Successful Knowledge Management System

Posted On: May 1, 2017

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Knowledge is an invaluable resource for customers & agents when resolving end-user issues. Ease of finding required information is vital […]

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Self-care Solutions – Meeting Consumers’ Liquid Expectations

Posted On: April 25, 2017

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Meeting today’s consumer expectations have more competition than what’s anticipated. Customers compare their service experience with all the companies they […]

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Three Ways Telecoms can Heighten CX Reputation

Posted On: April 3, 2017

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For a telecom operator, differentiated customer experience is the nub of its sustainable growth. Research data from Database Marketing Institute […]

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Customer Retention: 3 Point Solution

Posted On: March 25, 2017

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Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]

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Telecoms, Meet These 3 Expectations to Win Customer Loyalty

Posted On: March 21, 2017

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One of the primary hurdles of success for telecoms is maintaining a desired customer experience and loyalty. The changing subscriber […]

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3 Solutions for Telecoms to Ensure a Safe Digital Journey

Posted On: March 9, 2017

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Digital wave is disrupting the traditional business models and practices. If you haven’t yet planned your ride for the IoT […]

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