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Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing … Continue reading “Customer Retention: 3 Point Solution”

Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned … Continue reading “Need to Improve First Contact Resolution? Upgrade Support Tools”

Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers is the moment that helps service providers … Continue reading “Best Practices for Onboarding Customers Efficiently”

Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related … Continue reading “Guide to Simplify Customer Onboarding & Support for Telecoms”

Today’s cut throat competitive world, everyone is on the race to be at the top. With the technological advancements and … Continue reading “Importance of Customer Experience Management Training in Current Scenario”

With the fierce competition, investments in new products, launching of new applications has made the billing and collection exercise highly … Continue reading “Improving the business performance through Revenue Assurance”

Telecommunication industry has witnessed considerable growth over the past years.  New devices, new applications, data services, screen sizes are launched … Continue reading “Maximize the User Experience through Mobile Application Testing”