Posted On: March 25, 2017
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Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]
Posted On: January 18, 2017
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Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned […]
Posted On: December 30, 2016
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Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers is the moment that helps service providers […]
Posted On: December 7, 2016
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Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related […]
Posted On: December 18, 2013
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Today’s cut throat competitive world, everyone is on the race to be at the top. With the technological advancements and […]
Posted On: March 24, 2012
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With the fierce competition, investments in new products, launching of new applications has made the billing and collection exercise highly […]
Posted On: March 20, 2012
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Telecommunication industry has witnessed considerable growth over the past years. New devices, new applications, data services, screen sizes are launched […]