Upsurge in connected consumers is intensifying competition for the telecom industry. Thereby, acquiring new customers is difficult and retaining existing […]

Earlier first call resolution had been the focus of service providers, but things have changed, and the focus has turned […]

Customer experience has become a differentiator for businesses today, especially telecoms. Onboarding customers is the moment that helps service providers […]

Smartphones have evolved and people are using them in almost every activity. This increased smartphone use brings various device use-related […]

Today’s cut throat competitive world, everyone is on the race to be at the top. With the technological advancements and […]

With the fierce competition, investments in new products, launching of new applications has made the billing and collection exercise highly […]

Telecommunication industry has witnessed considerable growth over the past years.  New devices, new applications, data services, screen sizes are launched […]